Refund Policy
Last updated
If less than 95% of your report runs, or the fix kit or site audit is missing, we refund you in full automatically. For any other reason, you can get a full refund within 7 days of any payment, with no questions asked.
1. Automatic refunds
If less than 95% of your report runs, or the fix kit or site audit is missing, we refund you in full automatically. A run that fails part way counts as less than 95%. A full report plans 320 answers (40 questions, each asked twice on four AI tools), and we count how many came back. You do not need to ask for this refund, and we email you when it has been issued. If 95% or more of your report runs and the fix kit and site audit are there, you get the full report, scored on the answers that came back, and its method notes say how many answers are missing.
2. One-time reports
For any other reason, if you are not happy with a report, email us within 7 days of purchase and we will refund the full price. You do not need to give a reason.
3. Subscriptions
The 7-day refund applies to each subscription charge, counted from the date of that charge. After 7 days, that charge is not refundable, but you can cancel anytime to stop future charges. You keep access until the end of the period you paid for.
4. How to cancel
Use the cancel link in any NamedTest email. Cancellation takes effect right away for future billing. You do not need to email us or call anyone to cancel.
5. How to request a refund
Email hello@namedtest.com from the address you used at checkout, or include that address in your message.
6. When refunds are processed
We process every refund within 20 business days. Automatic refunds usually go out within minutes of the report ending. Your bank may take 5 to 10 more business days to show a refund.
7. Refunds and access
A refunded report or subscription period ends your access to that report or period.
8. Chargebacks
Please email us before filing a chargeback. A refund through us is faster.
9. Changes
We may update this policy. A change will not apply to payments made before the new effective date.
See also our Terms of Service, Privacy Policy andRefund Policy. Questions: hello@namedtest.com.